The Korean Vegan Cookbook: Reflections and Recipes from Omma’s Kitchen

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I like this, but I want another Color or other. Do you have other options?

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I have doubts about whether this is affordable.

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Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay – you won’t be charged any extra fees. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

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When will my item ship?

If you order an in-stock item your order will ship within 3-5 working days.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

How long does shipping take?

Shipping time varies by location. These are our estimates:

 Estimated normal shipping lead-time. Subject to slight delays due to Covid-19 restrictions.

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My tracking says “no information available at the moment”.

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REFUNDS & RETURNS POLICY

Order cancellation

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Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• If you did not receive the product within the guaranteed time ( 45-60 days not including 2-5 day processing) you can request a refund or a reshipment.
• If you received the wrong item you can request a refund or a reshipment.
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We do not issue the refund if:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of Sadoun.com (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of Sadoun.com

*You can submit refund requests within 15 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.

ORDERING & STORE POLICIES

What if I order several units of the same product? Will they arrive one by one or as a single delivery?

When you order multiple units of the same item, they arrive together (even if every unit is packed separately). So you won’t have to wait for multiple deliveries at different days!

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Are your packages safe enough?

We use all the possible methods of securing your packages because it’s our greatest responsibility to protect them from damage.

Will the shipping time change depending on the payment option I use?

The payment method you choose won’t influence the order delivery time. So choose the method you find the most comfortable.

How can I contact you to learn more about my order?

You can easily contact us through any of the contact channels listed at the bottom of the page. After that, we’ll reach out to you at short notice and answer all your questions.

Can I just go and buy the identical ones offline?

Finding the same in a regular store is only likely if someone resells these products. However, it usually means a higher price.

What are the points which make you different from your competitors?

We cherish our reputation and want our clients to keep coming back. Therefore, we don’t deceive customers and cash in on them. We don’t inflate our prices and don’t sell items of poor quality.

4 GREAT REASONS TO BUY FROM US:

• Over 10,000+ happy customers worldwide
• Real people on our support team ready to help
• We proudly offer a full satisfaction guarantee. Our highest priority is to make you happy, so every order comes with a 30-day money back guarantee!
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We truly believe in the best customer support, meaning we will do whatever it takes to make sure you have a positive purchase experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.

• Easy Returns. All our products are backed with 30-day money back guarantee. Just contact us and we will refund the purchase price.
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• 100% Satisfaction Guarantee: All our products are backed with 30-day money back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.