The Beekeeper’s Handbook

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What if I order several units of the same product? Will they arrive one by one or as a single delivery?

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Can I just go and buy the identical ones offline?

Finding the same in a regular store is only likely if someone resells these products. However, it usually means a higher price.

What are the points which make you different from your competitors?

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Shipping time varies by location. These are our estimates:

 Estimated normal shipping lead-time. Subject to slight delays due to Covid-19 restrictions.

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For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

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REFUNDS & RETURNS POLICY

Order cancellation

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Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• If you did not receive the product within the guaranteed time ( 45-60 days not including 2-5 day processing) you can request a refund or a reshipment.
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We do not issue the refund if:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of Sadoun.com (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of Sadoun.com

*You can submit refund requests within 15 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

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Please do not send your purchase back to us unless we authorize you to do so.