Tacky Goes to Camp (Tacky the Penguin)

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What if I order several units of the same product? Will they arrive one by one or as a single delivery?

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You can easily contact us through any of the contact channels listed at the bottom of the page. After that, we’ll reach out to you at short notice and answer all your questions.

Can I just go and buy the identical ones offline?

Finding the same in a regular store is only likely if someone resells these products. However, it usually means a higher price.

What are the points which make you different from your competitors?

We cherish our reputation and want our clients to keep coming back. Therefore, we don’t deceive customers and cash in on them. We don’t inflate our prices and don’t sell items of poor quality.

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• Easy Returns. All our products are backed with 30-day money back guarantee. Just contact us and we will refund the purchase price.
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How much do you charge for shipping?

We provide free shipping to over 200 countries around the world with some exceptions

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No, the price you see is the price you pay – you won’t be charged any extra fees. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

When will my item ship?

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How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

How long does shipping take?

Shipping time varies by location. These are our estimates:

 Estimated normal shipping lead-time. Subject to slight delays due to Covid-19 restrictions.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

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For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are marked completed (shipped). If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• If you did not receive the product within the guaranteed time ( 45-60 days not including 2-5 day processing) you can request a refund or a reshipment.
• If you received the wrong item you can request a refund or a reshipment.
• If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and there is a 20% restocking fee.

We do not issue the refund if:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of Sadoun.com (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of Sadoun.com

*You can submit refund requests within 15 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.