Sadoun Sales guarantees and stands behind all the products that we sell. Please note that when dealing with electronics, unexpected problems do occasionally arise. Most of the time, everything works great, but if you do for some some reason have a problem with a purchase, just contact us and you will see that we are committed to taking care of our customers.
We take pride in our business and in our dedication to customer satisfaction and we try to stand out on the internet because of this.
We make sure we take care of every customer personally. We try to offer the best deals possible. We would love to do business with you and if you give us a chance, we will show you our commitment to exceptional customer service. We want you to be satisfied with your purchase.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Please read these FREE Shipping Terms carefully before ordering:
- Items listed with FREE SHIPPING offer, ship directly to you from our sources in the Far East.
- All items will be double checked and well packed before shipping.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are not covered by FREE SHIPPING, and are shipped through USPS or FedEX ground.
Do you ship worldwide?
Yes. We provide free shipping on most of our products to over 200 countries around the world. However, there are some locations we are unable to ship to and some items we ship from our USA warehouse we have to add shipping charge to it.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
- Customs Duties or VAT taxes are not included in price.
- Buyer is responsible for any additional customs fees, or brokerage fees for importation into your country, if any.
- These additional fees may be collected at time of delivery by the post office.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
No tracking number is provided in most
FREE SHIPPING orders. However, if tracking # becomes available, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
- Buyer is responsible for costs of return shipping or exchange.
- There is a 20% restocking fee on all returns in new condition.
We do
not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- We will not refund any shipping charges and handling costs for refused shipments.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns and resolve any issues. It is impossible to address issues if we do not know about them!
Feedback Customer satisfaction is very important to us. If you are satisfied with the items you order from us, please leave good feedback. We are committed to your 100% customer satisfaction and hope for a long term cooperation with you.
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