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Shipping and Delivery Terms

Bringing You Exceptional Shipping Services Worldwide

We take immense pride in extending our international shipping services to more than 200 countries across the globe. Our commitment to delivering great value and unparalleled service drives us forward. We continue to expand our reach, catering to the diverse needs of our global customers and exceeding their expectations in every corner of the world.

Shipping Locations and Methods:

  • Most orders originate from CHINA and are shipped using ePacket or EMS, with a delivery timeframe of 15-60 days.

  • Certain products offer the option of shipping from the United States (or your country of residence). Opting for “ship from United States” ensures USPS delivery within a standard 5-30 days.

Global Shipping and Handling:

Do you ship worldwide?

Absolutely! Our shipping services encompass more than 200 countries. However, there are specific locations that require additional shipping fees, such as Hawaii, Guam, certain islands, and Alaska. In such cases, we will communicate with you, providing the option to cover the extra shipping costs.

Exceptions to Shipping:

We regret to inform you that we do not ship to APO/FPO/DPO addresses. If you possess such an address, you can use a forwarder service to redirect packages to your APO/FPO/DPO location.

Setting Up for APO/FPO Delivery:

  • Begin by selecting an independent forwarding service within the 50 United States or the District of Columbia.
  • Review the service’s fees and capacity for handling oversized items.
  • Your selected forwarding service will handle the final delivery leg.
  • Set up an account with the chosen forwarding service.
  • Select products from our store and proceed to checkout, adhering to the forwarding service’s instructions.
  • The Sadoun.com Store will deliver your order to the forwarding service facility, transferring ownership to you.
  • The forwarding service will ship your product to your location as per your set-up instructions.

Shipping Charges:

Our standard shipping is free for over 200 countries. Some exceptions apply.

Shipping and Customs Fees:

The price you see is the price you pay; there are no extra charges. However, we are not accountable for any custom fees post-shipment. By purchasing our products, you acknowledge the possibility of customs fees upon their arrival in your country.

Shipping Time and Tracking:

  • In-stock items ship within 3-5 working days.
  • We ship from our warehouses in China using ePacket or EMS, and from our US warehouse via USPS.
  • Shipping duration varies by location.

Tracking Information:

Upon shipment, you’ll receive an email containing your tracking number. Note that, due to free shipping, tracking might not always be available. Additionally, items from a single order may arrive in separate packages.

Customs and Damages:

  • Customs duties and VAT taxes are not included.
  • Buyers are responsible for any additional customs fees.
  • Inspect your product upon delivery; refuse acceptance if damaged.
  • Report any damage within 2 days of receipt.

Refused Shipments:

We cannot accept refused deliveries. Refusal incurs shipping and redelivery costs. If damage is suspected, mark the bill of laden as “SUBJECT TO INSPECTION.”

Returns and Additional Notes:

  • Returns are accepted within 7 days of receiving an item.
  • Buyers are responsible for return shipping or exchanges.
  • Shipping and handling costs are calculated in your cart based on item weight and delivery address.

Thank you for entrusting us with your business. Please read and comprehend our FREE Shipping Terms and Order Cancellation and Refund Terms for a comprehensive understanding of our service.

FREE SHIPPING TO OVER 200 COUNTRIES

Our global reach extends to more than 200 countries. Exceptions may apply, and we’ll reach out if your location is affected.

  • For delivery from the Far East, anticipate 30 to 60 business days for most destinations, and potentially longer for remote areas.
  • For products available in the United States, the shipping time is typically 5-15 business days, contingent on US Postal service.

All items undergo rigorous quality checks and secure packaging before dispatch.

TRACKING INFORMATION

You’ll receive an email with a tracking number when your order ships. Note that, due to free shipping, tracking may not always be available. Occasionally, items from the same order may be dispatched separately for logistical reasons, even if you’ve opted for combined shipping.

CUSTOMS

Additional customs fees upon shipment are not within our responsibility. By purchasing from us, you acknowledge the potential for custom fees when your package arrives in your country.

Kindly note that the terms herein govern your purchase experience, ensuring a seamless process from shipping to receipt. If you have further inquiries, feel free to reach out to us. Your satisfaction remains our ultimate goal.