Damaged Shipments
When your new product is delivered please make every
effort to inspect the product before taking full receipt from the
shipping company. If the box shows significant signs of damage or
you know that the product is damaged please refuse acceptance of the
shipment and have the shipping company return the item to sender.
If you determine that the product has been damaged
after the delivery company has left you must report any
damage within 2 days of receipt. This will allow us to
file a claim with the shipping company to replace or repair your
merchandise. Failure to follow this requirement could result in you
having to incur replacement cost for damaged items. Please keep all
packaging materials to be used in the claims process with the
shipping company.
Please be aware that due to the size and weight of
some dishes, touch up paint may be necessary. Small scuff marks and
or scratches that may occur on the dish are not considered damage.
The touch up paint can be used prior to and after setup of the dish
to cover small scuff marks and or scratches that may occur due to
delivery or setup.
In the unlikely event your item is received damaged,
contact customer service for a RMA (Return
Materials Authorization) number. We will arrange to have the
product shipped back to us. No shipments will be accepted without
the RMA, so please call before returning any merchandise.
