Sadoun Return policy regarding DirecTV receivers:  We can only accept DirecTV receivers returns if it is un-opened and un-activated (subject to 20% restocking fee). See Return merchandise for Refund.  No refund will be issued for activated receivers

• If the new receiver is open, and you believe there is a defect in it, it should be covered by manufacturer's warranty and should be returned and replaced by DirecTV directly.  Sorry, Sadoun DOES NOT ACCEPT OPEN RECEIVERS back.

• DirecTV RA procedure (within 90 days of purchase):  Call DirecTV customer service at 1-888-777-2454 and request an RA for a defective receiver. You may also request an advanced replacement if you wish.

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