Why buy refurbished products? What about security?
We are confident that your credit card number and personal information are secure. We use a Secure Sockets Layer security system, which is widely accepted as the Internet security standard. When you submit your private information, it is encrypted, meaning your information is encoded and secure as it travels across the Internet. Upon authorization from your bank, we will encrypt your credit card information using the latest technology. Your credit card information will be stored in our secured databases, which reside behind a firewall, completely inaccessible from the Internet.
As you navigate the site, you may receive security-warning messages, depending on your browser settings. Most browsers will notify you if you are about to leave or enter a secure site, if the site you are about to transmit to does not have a valid identification, or if the connection you have with the site is not secure to send a transmission. By responding to these warnings, you are taking the first step towards protecting yourself from vulnerabilities to theft or privacy invasion.
Why does sadoun.com use cookies?
sadoun.com uses cookies - small pieces of information that are stored on your computer's hard drive - so that we know when you're visiting our site. Cookies enable us to give those customers who chose to register with sadoun.com a personalized experience, including a greeting and remembering your shopping cart. Customers can browse with cookies turned off, but you can only purchase if you accept the cookie. Accepting cookies on our site does not give us access to your computer or to any other personal information about you, other than the data you provide to complete a purchase.
Click here to learn more about what sadoun is doing to
respect your privacy.
Can I order by phone?
Yes, you can buy products online or by calling toll free 1-888-519-9595 (weekdays 9am-7pm, Saturday 9am-4pm Eastern time). Our contact center is closed on New Year's Day, Easter Sunday, Independence Day, Thanksgiving, and Christmas Day. Orders may be placed through our Web site 24 hours a day.
Can I order by purchase order (PO)?
Yes, you can. Email your purchase order to
Sales@sadoun.com or you can also fax your purchase order to 614-529-9670. Please include your credit card number on your PO. Billing address must match your billing address on file with the credit card company, otherwise your order will not be processed.How long will an item remain in my cart?
Items will remain in your Cart for 30 days.
Your Cart is also emptied when you press the Checkout button to place your order. In addition, you can remove items from your Cart by entering a 0 for qty and clicking on the Recalculate Cart button.
Note that the list of items in your Cart does not reflect an actual order. They are items that have been added to your Cart. Until an order is submitted and an order number is assigned, prices and availability are subject to change.
What payment methods can I use?
We accept the following:
We welcome all major credit cards, checks, and money orders.
What happens if one of the products I ordered is out of stock?
Once your order has been placed, if one of the products you ordered is temporarily out of stock, sadoun.com will be unable to process that item on your order. We will send you an e-mail message to notify you of an out-of-stock item as soon as possible. The remaining items will ship immediately. If you still want the out of stock item, we will put it on backorder for you. We apologize for any inconvenience.
Will sadoun.com confirm my order?
Yes, as soon as sadoun.com receives your order we'll send you an e-mail message that confirms the products you ordered. We will also e-mail you when your order is shipped.
Can I pickup my order locally or at your warehouse?
We only have one local pickup location at 2747 Westbelt Dr., Columbus, OH 43228, USA. See our pickup hours at the bottom of the page. In the shopping cart shipment preference, do not select "Pickup at location" unless you intend to come to the above address and pick it up.
Can I cancel or change my order?
Sadoun Satellite Sales will work hard to get your products shipped as quickly as possible. As soon as we confirm your order, we transfer it to the warehouse for immediate processing. Due to this, if you decide to cancel your order you must contact us immediately. If the order has already shipped you will be responsible for returning the product to Sadoun Satellite Sales following our standard return procedures. Special orders, build to order, or personalized items can not be canceled once your order has been processed. For your protection, we do not allow changes to ship-to address after an order is accepted.
How can I check the status of my order?
You can check the status of your order
here. You can also call us at 1-888-519-9595 to inquire about your order. Or you can email us at sales@sadoun.com Please have your order number ready. When will I receive my order?
When you receive your order depends on when you place your order, your choice of shipping, and what you order. Ready-to-ship items ordered by 2:00 pm Eastern time Monday through Friday ship the same day except for New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. All other orders for ready-to-ship items ship the next business day. Once your order ships, delivery depends on your chosen shipping method. Usually it takes anywhere between 1 to 7 business days.
What if I'm not home when my purchase arrives? A signature is required for most deliveries. We will make three separate attempts to deliver your order. After the third unsuccessful attempt, your order will be returned to the sadoun warehouse. Refused or undelivered orders will incur double shipping/handling fee.
What if I have a question about my order?
Call sadoun.com customer service at 1-888-519-9595 for help.
How do I use a coupon or voucher?
To redeem vouchers, follow these simple steps:
Review your cart, including selecting the destination state and zip code plus your preferred method of shipping.
Then enter your voucher code.
Click on RECALCULATE
The page will update and will show your cart summary reflecting the price reduction of your coupon.
Click on GO TO PAYMENT.
Fill in your billing and shipping information.
Review your order and select your payment method.
After you have successfully placed your order, you will receive an e-mail confirming your order.
If your Coupon Code is rejected, there may be several reasons:
You have entered the Coupon Code incorrectly. Please re-check the code and re-enter it.
You are trying to apply a discount to a product not included in the coupon offer.
Your coupon has expired.
Your coupon requires a minimum purchase which has not been met.
If our site does not accept your coupon, and you believe you have a valid coupon, please contact our sales associates at 1-888-519-9595.
Important Restrictions:
sadoun.com distributes coupons to our customers periodically. These coupons are subject to the following conditions.
Coupons are:
For sadoun.com online and phone order purchases.
Must be redeemed at the time of order.
Valid between start and end dates as posted on the coupon.
Limited to one usage per customer. One coupon per product.
Not transferable.
May require a minimum purchase as designated in the individual coupon details.
Not valid in retail stores.
May or may not be valid with other discounts, bundles, or promotions.
Void where prohibited, taxed or restricted by law.
Valid until supplies last.
Not redeemable for cash.
Not valid retroactively for previously purchased products.
Not valid on auction products.
Subject to program and pricing changes without notice.
Not valid for any resale activity as defined by sadoun.com
If you wish to return an item that was purchased with a coupon, you will be refunded only for the amount you were charged. Coupon discounts are applied to product totals before any applicable taxes. Each sadoun.com coupon is identified by a Coupon Code and has different requirements and rewards associated with it. Please review the coupon for the specific requirements, as all requirements must be met in order to receive the coupon discount. sadoun.com does restrict the use of coupons and discounts for certain types of products, order sizes, and/or time periods based on criteria established by sadoun.com.
Can I use a coupon if I place an order by phone? Yes, sadoun.com coupons are valid for both on-line and phone orders. During the checkout process, you will need to enter your coupon code or give it to your sales representative before the order is submitted in order to receive your discount.
What if my Coupon Code does not work? After applying your Coupon Code, during the CHECKOUT process, your discount should appear. There may be several reasons if this does not occur:
You have entered the Coupon Code incorrectly. Please re-check the code number and re-enter it.
You are trying to apply a discount to a product not included in the coupon offer.
Your coupon has expired.
If our site does not accept your coupon, and you believe you have a valid coupon, please contact our sales associates at 1-888-519-9595.
What are refurbished products? Refurbished products are top quality products that perform like new and are available at discounts. Refurbished products are typically customer returns that have been completely restored to their original performance, then fully tested and inspected by our trained technicians. Others may be excess inventory items or products that have small scrapes, scratches or other cosmetic imperfections. When needed, damaged parts have been replaced to ensure the product meets factory requirements. Refurbished products may contain remanufactured parts.
Why buy refurbished products? Refurbished products are a great way to get high-quality, reliable products at affordable prices. Some refurbished products are backed by a limited factory warranty. See the warranty description for full details.
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